Our return policy is valid for 14 days from the date of delivery. If 14 days have passed since you received your item, we regret that we cannot offer a refund or exchange.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. At ShroomsHaus, we are dedicated to addressing any concerns you may have, so please contact us directly to discuss your situation, and we will work to find a resolution.
You will need to provide an email with your order confirmation number to complete your return.
Only unused, unopened packages are eligible for a return. Once your return is approved, we will process the refund, and a credit will be applied to your credit card or original payment method within 5-7 business days.
Please allow 5-7 business days from the receipt of your return before inquiring about your refund. If you haven’t received your refund yet:
1. Check your bank account again.
2. Contact your credit card issuer, as processing times can vary.
3. Reach out to your bank, as there may be additional processing time.
If you have followed these steps and still have not received your refund, please contact us at info@shroomshaus.com.
To return your item, mail it to:
ShroomsHaus
10800 Gosling Road
Box # 131794
Spring, TX 77393
You are responsible for the shipping costs associated with returning the item. Shipping fees are non-refundable, and the cost of return shipping will be deducted from your refund.
Delivery times for exchanged products may vary based on your location. For items valued over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
